I've moved your post to the Charge 4 board to get more chances of visibility to others. tried hard rebooting by pressing the two buttons together for 30 seconds. Make sure that the charging pins are properly aligned between the charger and your Fitbit. They both had the same problem with the black screen. i tried 20, 30. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. I havent had my Fitbit flex 2 for even a yr and my screen went blank. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. And then install it. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. My primary use is to track my and my wifes blood sugar. Remove the pebble from the band and press it into the compartment on the charging cable. nothing. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Let go of the button, and unplug your tracker from the charging cable. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. So happy I dont have to return. You may need to restart a few times in a row to get your screen to work. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. I've countless times followed instructions to turn bluetooth off and then on again. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Press and hold the buttons on your tracker for 10 seconds. If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. But as a general rule, most Fitbits operate without a glitch for years. This is not good business and I will not be purchasing another Fitbit. I got a message stating that a update was needed. My Fitbit versa 2 is blank wont turn on any suggestions? only get error codes when I log on to set it up. Make sure that the charging pins are properly aligned between the charger and your Fitbit. If you use the device daily, then the battery will last longer. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Learn the steps. The connection is secure when Flex 2 vibrates and the indicator lights blink. When you see a smile icon and the tracker vibrates, the tracker restarted. 04-25-2020 MatthewFitbit. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. So allow the GPS permission. Wait about seven to nine more seconds after removing the charging cable. The tracker will turn off. Plugged in charger. For more information, see. The truth of the matter is th. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. #samsunggalaxys3woes badupdate 1. Ive changed it pressed button on side no joy. Despite its size, your Fitbit is still a computer. Confirm that you removed the plastic protective cover from the back of the device. Give it a thumbs up to show your appreciation! Dont know what to do next. If you still have trouble, contact Customer Support. Got my Fitbit around March 2021 and the tracker broke Nov 2021. Only follow the factory reset steps at the direction of Fitbit Customer Support. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. How hard can it be? I bought a versa 2(?) If your skin gets irritated, be sure to remove the tracker. Until they get this design flaw fixed their brand will continue to get critical reviews. If you like something I recommended, I encourage you to mark that reply as "Best Answer". I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. When your connection is fully secure, the Fitbit charge 4 vibrates. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. Open the Settings app and tap Reboot Device. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. My charge 3 is 2 years old. Its only been 15 months since I purchased it. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. Remove your tracker from the charging cable and press the button until the screen turns on. Then, check again and see if it works. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. If the time on your tracker reads 0:00, the reset was successful. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. My Fitbit 3 will not charge. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. Why won't my Fitbit turn on when I turn my wrist? Your Fitbit's battery is probably dead or dying. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. Hey guys, thanks for your participation in the Forums. After "ALT" and a white screen flash, let go of the button and hold it down again. after posting here and saw that they have helped you with this issue. Place the battery back into the tracker with the "+" side facing up, and close the door. Fitbit Versa 2 Won't Turn On: Why? Get the Latest Tech News Delivered Every Day. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Apart from a few. I have struggled with a blank screen on my Charge 3 for some time now. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. For more information, see. Unfortunately, the screen on my watch went black. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. Tap the icon that looks like a watch to enable Screen Wake. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. How do I get my Fitbit repaired or replaced under warranty? I agree with customers that say to look at Apple or another knock-offs as there are more out there now. Cancel before end of membership to avoid recurring fees. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. Is there anything left that can be done? I received my Fitbit Versa watch as a gift. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. All you need to do is clear the cache data. I hope someone can help. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Clip the other end of the charging cable to the port on the back of the tracker. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. What to do if your Fitbit wont charge. Your go-to tech troubleshooter! But dont wait to contact them. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Together, we can make health and wellness features more accessible to more people. So, connect your device via Bluetooth. Then, plug your Fitbit Charge back into its charger. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. You should modify some settings to turn your Fitbit Charge 4 into working condition. In that case, it requires a restart. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. . TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Fitbit Versa not charging? A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . 3. But, if somehow you failed to connect, follow the steps given below. Your device's battery won't charge after you remove it from the box. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. The pins on the device or charging cable are dirty. Can you help me . Since it is syncing with the app, that means it is still working and tracking your activity and other stats. If your Fitbit isnt fully charged, place it on its charger and wait for it to reach its total capacity. Remember, GPS requires Location permission to be allowed. Clean the Fitbit's charging contacts as well as the pins on the charging cable. It is an easy tutorial and the process is very simple. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. I appreciate all the efforts in trying to fix this display issue. Take your tracker out of the charger and insert it back into the band. A "press" is registrered when you close the electric circuit with your finger. To factory reset the tracker follow the steps accordingly. To confirm your device is charging, see How do I charge my Fitbit device? I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. 4 New and returning Premium members only. They replaced it as it was under warranty. The button is on the end of the charging cable that is plugged into your computer. My Fitbit charge 3 has gone black. Save my name, email, and website in this browser for the next time I comment. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Since then, it won't turn on and it won't charge. Terms & conditions apply. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Please advise me what needs to be done. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. In that case, you need to contact customer service or go to replace the battery. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. Sorry for the confusion! Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. What to do then? Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. Plugging in and restarting your Fitbit should take care of the issue. Seems they the all last the year and few daysmeaning meaning you have no warranty! Plug the charging cable into the port on the back of your Fitbit Charge 4. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. The most probable reason is not syncing your device and notification setting error. 12-14-2022 anyone else experience this problem? Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. The pins on the charging cable must lock securely with the port. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Remove any case or screen protector. Is your Fitbit Charge 4 not working? After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge If your watch is not charging, look at that level. Money wasted on my part. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. I feel robbed. It is not necessary to carry a separate charger with you. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. Perform a factory reset of the Fitbit. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device.

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